Sad story...bad experience...will never use it again...
We arrived to the hotel as per schedule around 1:30 pm in the noon of Friday 09/04/09. We were told the room is not available and we will get it later. So we checked in our luggage went to do our sight seeing and came back at around 1:00 AM in night. The counter lady tells us ohh a pipe leakage has happened so we have to move you to a hotel diagonally opposite to us - the GEM hotel and tomorrow you will have to come back as they do not have a room for tomorrow. We did not say a word and stayed in the other hotel. The next day morning we again took all our stuff and went back to comfort inn and checkedin our luggage at the counter again. When we returned that night at around 1:00AM the lady at the counter tells us the room is under maintenance and we will have to go to Brooklyn downtown to stay (at 2:00 AM in the night). Please note that we were not called by the hotel management at any time during the day or night. How can you expect a customer to go from Manhattan to Brooklyn at 2:00 AM in the night. We tried to call the manager (V K Macvava) repeatedly but he would not pick up the call. The management says as we had got a deal in $200 they will not pay anymore for us to stay near by. Worst they tried to shift us to Holiday Inn and they would not honor the walk through letter by comfort inn.
Finally with some help from Ayaana (counter lady) we could find a hotel Alex at 3:00 am in the night for which she said she does not have any right to book a room even if it was $235 a night- which was mere 35$ extra than what we were paying already for the comfort inn room. So we had to pay from our pockets for the same. Worse, the lady did not even pay for the taxi fare!!
We have been charged for the hotel GEM for $235.99 while our deal was at 199.99. If not reversed soon i will dispute the charges on my cc. We did not even get a receipt for this from the hotel
We never got to stay in the hotel. This is absolutely unacceptable. I would give a -ve on customer service as well. We should have been called before hand if the rooms were not right and we should have been accomodated in another hotel near by free of cost.
We want our money back period (235 for GEM and 235 for Alex) for all the trauma we faced in this mess. Unless done we will blog about this occurrence and give extremely bad reviews on comfort inn and hotels.com on this one. Please do not expect us to use you guys again if we do not get a reply on this in the next day. I really want to see how good customer service does comfort inn and hotels.com have now.
